If you are unsatisfied for any reason during the first 30-minutes of your consultation, then just let us know. If you verbally request to cancel before the call ends and within the first 30-minutes of your scheduled consultation, we will return your retainer. (Credit card processing fees charged by a third-party payment processor may reduce the actual refund that you receive.) This guarantee expires when the call ends, or after the first 30-minutes have passed, whichever comes first.